Purpose: To ensure effective and coordinated communication in situations such as emergencies, changes or important announcements.
1. Contact Lists:
2. Internal Communication Systems:
3. Employee Training:
4. External Stakeholder Communication:
5. Website and Social Media:
6. Press and Public Relations:
7. Emergency Numbers and Information:
8. Mobile Application and SMS Services:
9. Communications Audits and Updates:
| COMMUNICATION SUBJECT | COMMUNICATION METHOD | RESPONSIBLE |
INTERNAL COMMUNICATION | INTERNAL COMMUNICATION | PHONE, E-MAIL | SYS RESPONSIBLE |
EDUCATION PLAN | PHONE, E-MAIL, MEETING | SYS RESPONSIBLE | |
EDUCATION REQUESTS | PHONE, E-MAIL, MEETING | SYS RESPONSIBLE | |
TECHNICAL FAILURE | PHONE, E-MAIL | TECHNICAL UNIT MANAGER | |
SUSTAINABILITY MANAGEMENT SYSTEM OPERATION | PHONE, E-MAIL, MEETING | SYS RESPONSIBLE | |
SALES | PHONE, E-MAIL | SALES UNIT | |
CLEANING | TELEPHONE | HOUSEKEEPING UNIT | |
SUSTAINABILITY REPORTING | MEETING | SYS RESPONSIBLE | |
COMMUNICATION WITH CUSTOMER | INFORMING CUSTOMERS | FAX, PHONE, E-MAIL | FRONT OFFICE UNIT |
CUSTOMER SATISFACTION AND CUSTOMER COMPLAINTS | SURVEYS, COMPLAINTS | FRONT OFFICE UNIT AND AFTER SALES SUPPORT UNIT | |
CONTACT WITH SUPPLIER | PURCHASE AND AFTER PURCHASE | PHONE, E-MAIL | PURCHASING UNIT |
LEGAL AUTHORITIES | LEGAL LEGISLATION | PHONE, E-MAIL, MEETING | CHAIRMAN OF THE BOARD AND COMPANY LAWYER |
©2024 Volley Hotel. All rights reserved │ Design by Hüseyin Yıldız