Quality Sustainability Management System Policy

As Volley Hotel Istanbul, we are committed to maximizing guest satisfaction and managing our business processes in a sustainable manner by adopting continuous quality improvement. We adopt our quality sustainability policy based on the following principles:

 

1. GUEST SATISFACTION:

Volley Hotel Istanbul aims to maximize guest satisfaction. We constantly strive to understand our guests’ expectations, evaluate their feedback and provide quick solutions.

 

2. CONTINUOUS IMPROVEMENT:

We focus on continuous improvement in our quality management processes. We regularly review our business processes, analyze data, and implement appropriate corrective and preventive measures to improve our performance.

 

3. TRAINING AND DEVELOPMENT:

We invest in the training and development of our employees. We organize regular training programs to ensure that they provide services in accordance with quality standards.

 

4. COMPLIANCE WITH STANDARDS:

Volley Hotel Istanbul fully complies with national and international quality standards. We effectively manage compliance processes with standards and constantly update certifications.

 

5. ENVIRONMENTAL AND SOCIAL RESPONSIBILITY:

Our quality sustainability also includes environmental and social responsibility principles. We aim to minimise our environmental impact and are committed to fulfilling our responsibilities towards our communities.

 

6. INNOVATION AND TECHNOLOGY:

We aim to make our business processes more efficient and effective by investing in innovative solutions and technological developments.

 

This policy aims to increase guest satisfaction, encourage continuous improvement and manage our business operations in a sustainable manner by bringing together Volley Hotel Istanbul’s quality management system and sustainability commitments. Adhering to the principle of continuous improvement, we continuously evaluate and improve our quality sustainability performance.

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